How we work

From first contact to engagement close.

Clear process, scope agreed in writing, direct interlocutor, no small print. This is how we work with all our clients.

The process

Four steps. No more, no less.

Every project is different, but the way we start is always the same. This structure lets us move quickly without skipping anything important.

01

Initial contact

You write to us or call, and tell us what you need. No endless forms or aggressive qualification. If you prefer an initial video meeting to explain the context in person, we schedule it at no cost.

At this stage we don’t ask for sensitive information — only enough to understand whether your need fits what we know how to do.

Typical duration: 30–60 minutes
02

Fit assessment

We internally review the viability of the engagement. We look at three things: whether we have the experience to do it well, whether we have the capacity right now, and whether we see any conflict with current or past clients.

At this stage we tell you transparently if we are not the best option. If that is the case, we try to point you to someone better suited. If there is a fit, we move to the next step.

Response within 48–72 hours
03

Proposal and agreement

We prepare a proposal with scope, deliverables, deadlines, commercial terms and payment schedule. No small print, no hidden costs, no automatic renewal clauses. If anything is unclear, we clarify it before signing.

We sign a simple contract with the agreed terms. For smaller engagements, a written service order may be sufficient.

Typically closed within 1–2 weeks
04

Delivery and close

We start the work. You have a single interlocutor you can write to or call directly. We establish reporting frequency at the outset — for short projects it may be only at close, for longer projects typically weekly or biweekly.

At the end, there is a formal close: deliverables, joint review, settlement. No indefinite open invoicing.

Variable depending on engagement
Our commitments

What you can always expect.

Response within 48 business hours
Every message receives a response within 48 business hours — whether a first enquiry or an active client. If there is going to be an exception, we warn you in advance.
Everything in writing
Scope, commercial terms, deadlines and deliverables are always in writing before we start. No verbal agreements that nobody remembers the same way later.
Strict confidentiality
Automatic confidentiality agreement with every client. We do not use your information to pitch others. We do not publish your name without your express permission.
Honesty about limitations
If an engagement is going to be delayed, we tell you beforehand. If something falls outside our competence, we say so. We prefer bad news on time to an unpleasant surprise later.
Frequently asked questions

Common questions about how we work.

How much does a first contact cost?
Nothing. The first contact and initial conversation are always free of charge. If we decide to work together, commercial terms are clearly defined in the proposal before we start.
Do you work by the hour, by project or on retainer?
It depends on the engagement. For scoped tasks, we prefer to close a fixed project fee so you know exactly what you will pay. For ongoing support, we work with monthly retainers. For occasional situations, we can invoice by hours worked with an agreed maximum cap.
Do you operate as false self-employed or as external collaborators?
We always work as an external provider, never as disguised employment. We invoice from KUBERANEX S.L. with formal invoicing and tax withholding where applicable. If what you are looking for is to add someone to your payroll, we can orient you but are not the right option.
Can you work outside Spain?
Yes. The partners have operated in multi-jurisdiction projects and we work in three languages (Spanish, English, Russian). For international invoicing, we handle intra-EU VAT or export regime as appropriate.
What happens if I am not satisfied?
If a deliverable does not meet what was agreed, we correct it at no additional cost. If the relationship does not work, we close the engagement without penalty conditions — only the work actually performed up to that point is settled.
Contact

What is your situation?

Write to us and we start with step 1. No commitment.

Get in touch